Government 2.0: How AI Agents Create Smarter Human Services | Salesforce’s Mia Jordan

AI in Government: Digital Transformation, Platform Thinking, and the Future of Public-Sector Work

This episode explores how artificial intelligence is reshaping government operations through automation, data-driven decision-making, and citizen-first service design. Mia Jordan, a former Chief Information Officer (CIO) and current AI go-to-market executive at Salesforce, shares practical perspectives on making digital innovation work at scale.

The conversation highlights why CIOs are pivotal in connecting IT, business outcomes, and AI strategy across large organizations. It also examines how a platform mindset can help agencies build capabilities once and reuse them across departments to improve consistency and speed.

You’ll also hear actionable guidance on upskilling for an AI-driven workplace, including approaches to shorten onboarding and improve training efficiency. The discussion emphasizes leadership, culture, and feedback loops as core factors in successful enterprise AI adoption.

Key Topics Covered:

• Designing citizen-first government services with customer-like experiences (CX)
• The CIO’s role in aligning IT, business priorities, and AI strategy
• Platform thinking: building once and scaling across agencies and departments
• Using AI to shorten onboarding time and improve training effectiveness
• Practical upskilling paths, including free AI training via Trailhead
• Creating a learning culture where AI adoption is driven top-down
• Career advice for new graduates entering an AI-shaped workforce

Episode Timestamps:

00:00:00 Intro – The art of authentic conversation
00:01:00 How to design government systems that treat citizens like customers
00:03:00 CIO insights: blending business, IT, and AI
00:05:00 The future of work and how AI is changing employee roles
00:06:30 How to learn AI fast – Trailhead and free upskilling
00:07:40 The value of grunt work in the age of automation
00:09:30 AI onboarding: training employees faster and smarter
00:10:40 Culture and leadership in successful AI adoption
00:12:10 AI learning cohorts: building confidence and curiosity
00:14:30 Measuring AI success: education, engagement, and feedback loops
00:15:30 Lessons from government and innovation inside Salesforce
00:17:40 What new grads should learn from sales and relationship building
00:19:10 Why she does what she does – being a catalyst for change

About the Guest:

Mia Jordan is a former Chief Information Officer (CIO) and an AI go-to-market executive at Salesforce. She focuses on how AI, automation, and data-informed strategy can enable digital transformation—especially in the public sector—through scalable platforms, strong leadership, and effective skills development.

About the Company:

Salesforce is a software company known for its customer relationship management (CRM) platform and enterprise cloud products. In this episode, Salesforce is referenced in the context of platform-based innovation, AI adoption, and training programs that support upskilling and organizational change.