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Afiniti

Afiniti provides CX AI solutions to optimize customer interactions and improve business outcomes.

The AI REPORT pick
Other
Customer Support
Enterprise Custom
Overview
ABOUT

Afiniti is a company that provides CX AI (Customer Experience Artificial Intelligence) solutions. They aim to improve business outcomes for large enterprises by optimizing customer interactions using AI, data, and cloud infrastructure. Their solutions, including eXperienceAIâ„¢ and Afiniti Insideâ„¢, personalize customer experiences and empower partner platforms to become predictive systems.

USE CASE

Customer Support

KEY FEATURES

eXperienceAIâ„¢ suite for personalizing customer engagement; Afiniti Insideâ„¢ suite for integrating CX AI with partner platforms; AI-driven optimization of customer interactions; Responsible AI design with accountability, explainability, transparency, fairness, data protection, and compliance

Meta
Enterprise Custom
Enterprise Custom
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Enterprise (250+)
United States

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