Forethought

AI-driven platform streamlining support ticket management, reducing costs and enhancing customer care.

The AI REPORT pick
Other
Customer Support
Enterprise Custom
Overview
ABOUT

Forethought provides an AI-driven solution that streamlines the entire lifecycle of support tickets, significantly cutting costs while ensuring high-quality service in every customer interaction. This platform features a multi-agent customer experience automation system, equipped with AI agents that can completely resolve issues, support human agents, and uncover valuable insights. By leveraging Forethought, enterprise support teams can achieve quicker resolution times, empower their agents, and foster outstanding customer experiences.

USE CASE

Customer Support

KEY FEATURES
  • Multi-Agent Customer Experience Automation
  • Comprehensive AI for complete issue resolution
  • AI-Generated Insights for identifying knowledge gaps
  • Omnichannel AI Agent for cross-channel issue resolution
  • Intelligent Ticket Classification for optimal routing
Pricing
Enterprise Custom
Enterprise Custom
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