Macha AI

Macha AI is an advanced AI customer support chatbot tailored for Shopify and Zendesk platforms. It efficiently addresses inquiries related to order tracking, shipping policies, returns, and product information. Acting as an intermediary between customer queries and support teams, Macha AI significantly enhances email response times with AI assistance in Zendesk. This tool serves as an AI copilot, enabling support teams to deliver quicker and more precise assistance, potentially saving up to 4 minutes per ticket. Macha AI seamlessly connects with existing knowledge bases, historical tickets, and customer information to ensure personalized and effective support.

Customer Support