Imagine

Macha AI

AI customer support chatbot for Shopify and Zendesk, automating responses and improving efficiency.

The AI REPORT pick
Chatbots
Customer Support
Subscription (monthly/yearly)
Overview
ABOUT

Macha AI is an AI-powered customer support chatbot designed for Shopify sites and Zendesk. It can answer queries about order tracking, policies (shipping, returns, etc.), and products. Macha AI aims to be the AI layer between customer queries and support teams, creating faster, better email replies with AI on Zendesk. It empowers support teams with an AI copilot for faster, more accurate support, saving up to 4 minutes per ticket. Macha AI integrates with knowledge bases, past tickets, and customer data to provide personalized and efficient support.

USE CASE

Customer Support

KEY FEATURES

AI Copilot for Zendesk; Multilingual Support (80+ languages); Knowledge Base Integration; Past Tickets Integration; Customer Data Access; Automated Ticket Responses

Meta
Subscription (monthly/yearly)
$20–$40
β†’ Go to Pricing Page
Startup (1–10)
United States

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